#Apria com delivery status full

What she actually gave me was the regular Apria phone number. She was right - after another frustrating circuitous conversation, she said I might get help from corporate customer satisfaction - and gave me their number. I went around with one rep, who was too busy to listen to me (her child in the background was bothering her) and said she could transfer me to a supervisor, but they wouldn't help either. NOT what I wanted - at this point, I just want to return the unused product to them and call it quits. My doctor kindly reached out to their rep, who said I had called several times (a lie - implying I was a bother - I dialed their number and spoke to one person then a supervisor - all part of ONE call) and it had been explained to me that they could not swap out one model for another. She had specified **AS11 preferable, please discuss with patient** - they did not discuss alternatives with me. I reached out to my doctor to inquire as to what she had actually put on the referral. The call ended, leaving me very frustrated. I was not given a specific reason why this was so. I said OK, I'll just return it period - cancel the order. Who proceeded to tell me the exact same thing - that I cannot return the item in favor of the one actually ordered. This was the second time that when I initiated a call I was treated like I was a criminal.Īfter a very circuitous conversation, I was bumped up to a supervisor. Trying to get me to commit to paying the wrong amount, per my insurance company right then and there.

She behaved as a debt collector who was skip tracing someone who was 90+ days due. Turns out the first person who gave me my account number didn't include the first four digits.ĭ) My bill was not yet due for another two weeks. It was four digits followed by three digits and three numbers. I finally had to talk over her and keep talking over her until she stopped talking and tell her that at the beginning of the conversation she gave a bunch of numbers. Second person in billing was terrible.Ī) She would only work off a script instead of listening to the issue and trying to resolve it.ī) She wouldn't stop reading or take a breath causing problems.Ĭ) She rattled off some number and kept going. See next interaction.ħ) Called back telling them I cannot set up the account. I called them to get the account number and was given 3 letters and 3 numbers.

#Apria com delivery status full

Had to go through another return and replacement after talking to four people and hours of calls.Ħ) Can't create and account on their website unless you know your full account number (which is difficult to get) and a validation code. Finally they sent what was ordered.ĥ) After telling them the size mask I wanted, they still shipped the wrong one.

Told them to take the machine back, I refuse to use it. Forced into voicemail without option to wait.Ģ) Have to call back multiple times to resolve anything.ģ) Always 'Not my job' and be transfer to many different people.Ĥ) After waiting a year for a CPAP they sent the wrong one and after hours of discussions, was told they made a new internal policy that they can send whatever they want. 1) Takes forever to get through to the local branch.